This really makes me mad! Totally disappointed by HTC! They replaced a ‘yellowish’ + ‘a lot lower visibility-angle’ + ‘lousy resolution’ screen to me! And they claim that this is “NEW”! They said different batch of product will have different color and screen quality! Now only I know how HTC perceive their BRAND, PRODUCT, Q.C.. It is losing the market reputation soon if this keep going. Who on earth will have this so called “manufacturing QC tolerance” to this acceptance level? Keep reading…
The whole story begin at about 1 week plus ago, I found that my Touch Pro LCD screen (right bottom corner) start to peel-off, and my sliding keyboard gets wobble & starting not aligned with the phone (about 2mm) and phone gets overheat easily after 2 months of purchase. And all these issues have already disappointed me a lot, I never bought a phone that looks like that “fragile” before, and not to mention in an expensive cost! Come on, this is an Hi-End mobile phone, is a “PRO”! (they said)
So I immediately sent it back to SIS (HTC Malaysia Distributor) at Shah-Alam to repair (the only and only 1 service center, LowYat one has closed). After waiting about a week, they called me saying that they will need to replace the whole LCD to resolve the issue, as for the sliding keyboard they currently doesn’t have any stock so will need to wait after Chinese New Year, and as for the ‘overheat’ issue, is NOT resolve-able, it is “Normal” (WTF?). So I’ve no choice to ask to collect the phone 1st while waiting for the sliding keyboard stock.
After collected my device, I found that the phone has a gap in between the newly replaced LCD screen and the D-pad, and more terrifying is the new LCD screen looks really weird and unacceptable. So I asked them why the newly replaced LCD doesn’t look the same quality as what I have before? It looks yellowish like an old TV screen, and the colour is very dull? Besides, the resolution quality has also drop a lot.
ALOT! I recap here again, HTC claim Touch Diamond & Pro should have x4 times better resolution screen than others in the market, which is true if we are talking about my previous LCD screen and definitely not this one (which I compared with my wife’s Touch Dual & Ben’s 838Pro, theirs are a lot better!). This is a yellowish, colour desaturated, lousy in visibility-angle as you’ll just need to look at it from the side and you’ll find that it just like those old style 1st generation LCD monitor! You can even see the icon at the screen clearly!
And what the SIS servicing girl told me is, this is the ‘ORIGINAL’ new batch of Touch Pro LCD screen, with no lie and she brought up other samples of new Touch Pro to show me…
OMG! The new batches of new Touch Pro are ALL LIKE THAT?!! WTF!? What HTC is planning to do and doing? Are they just trying to focus only and dump money for quality for the 1st batch? (mine is the 1st batch and bought during the 1st week when they launch this Touch Pro at Malaysia)? Are they planning to cut the budget and ignore the quality for the following batch? Is HTC no more respecting and valuing their BRAND? QUALITY? REPUTATION!? What HTC is thinking?! Or consumers are all idiots?
Then, I told them if this is the case then I rather change back to my previous LCD screen but they said they can’t, because they’ve sent it for reporting and claim. I looked at that “innocent” SIS service girl, she said she can’t help anything else and asked me to write complain directly to HTC.
What?! So SIS is only responsible to SELL and EARN tons of MONEY$ but not responsible to do service after sales and help the buyers?! Really disappointed! With NO choice, so I just told them to fix the gap in between the LCD and D-pad ASAP.
And what make my day worst is when I collect my phone on the following afternoon, the heavy rain falls (a really heavyweight rain), and makes me totally wet! After running back to my car, with water drops from my face and my clothes, I was sitting quite a while with a broken heart in the car, I’m helpless, disappointed, and really feels like being cheated by HTC. I feel like I’m a IDIOT to made this decision to spend RM2900 to buy this HTC Touch Pro and not other brands… And further more, not to mentioned it is hundred over bucks more expensive that what they sold at US (which approx ±USD600-700).
After coming back to home, I wish I could search through the net and hopefully some software or registry or ROM tweak to save my broken Touch Pro and more terrifying things happen…
OMG! I’m not the only one! They are a lot of others from around the world having this problem, from US, UK, Sweden, bla… And HTC Touch Diamond has this issue as well since its launch during mid-year 2008, this problem has been exist for so long! I should have ‘googled’ it before I buy this phone! Damn!
But why? A question pops into my mind… Why HTC still selling this and not resolve yet? Or is it something unfair happen? Are they believe that ‘we’ – Malaysian consumers are much easier to “bully”? Malaysian consumer will just keep “diam-diam” (silent)? So they ‘throw’ all the ‘unwanted version’ to here?!?!?! I’m starting to doubt about HTC as a good brand…
I was thinking of making some comparison to share here, but I have only one Touch Pro, so below are some pictures from net that proves what I said with side-by-side comparison.
*PS: Trust me, if you can see it ‘live’ with your ‘real’ eyes, it is worst than what you’ll see in pictures below with your computer screen now.
Windows screen comparison: Left is in white and normal.Right is yellowish and blurry.
Picture screen comparison: Left is sharp, contrast and good in colour.Right is yellowish, colour is dull and picture is blurry.
Contrast comparison: Left is good. Right is really fade and foggy, dark is not dark enough and whitest are become yellowish off-white. And the whole screen is too bright to read! WTF!?
Visibility Angle comparison
(both with same brightness and backlight setting)
The one at bottom is 1st generation. The one on top is the generation ‘after-then’
The newer generation has a yellowish tinted, dull, foggy screen.
But the 1st generation has good visibility-angle like what they claim. Is clear!
It is not only me as victim here! HTC, what are you waiting for? If you can (and want), replace a good LCD screen back to me, else give me back my RM2900 bucks!
Or else, see you in “GLOBAL!”
Forward this blog to our friends, to proves that consumer is not stupid!…
More reading about this issue:
http://forum.xda-developers.com/showthread.php?p=3138004#post3138004
http://forum.xda-developers.com/showthread.php?t=408688
http://forum.ppcgeeks.com/showthread.php?t=50388&page=4
